Airbloc sells its extensive range of products through a network of heating
contractors based in the United Kingdom. International sales are conducted through
specialist distributors in each of the main centres of the world.
Area Sales Managers are available to give advice and support to your installation
teams where necessary. All our Area Managers are experienced in site support
and will address any problems relating to the installation or assembly of our
equipment.
Following commissioning of the system, our Service Department will provide after-sales
support to you, our customers. (See section on Group Service Policy).
Group
service policy
The AmbiRad Service department consists of a large team of ACS/ACOPS registered
Field Service Engineers that cover all AmbiRad, Airbloc, and Nordair Niche products,
supported by an internal service team. They can be contacted on: 01384
489795
Technical support
Technical support available online via SID (Support Information
Database). Click
here to ask SID.
The Policy of the department
is as follows:
Field service
Provide an efficient
after-sales service
Provide feedback to
ensure continuous product improvement
Improve field engineering
support to exceed customer expectations
Provide support and
assistance on site to trade contractors
Warranty
12 months full parts and labour warranty
Commissioning
Respond to commissioning requests within four days from receipt of completed
commissioning proforma from clients
Service contracts
Planned to suit customer requirements and completed within the agreed time
frame
Breakdown
Attend breakdown calls within the following timescales;
Goldflame customers within 48 hours
Service contract customers within 48 hours
Other breakdown calls within 5 working days
Recycling information
Under the Producer Responsibility Obligations (Packaging Waste) Regulations 2007, Airbloc is obliged to provide the following information to its customers:
Where packaging can be recycled
The customer's role in recycling
The meaning of labels on packaging
The relevant chapters on packaging in the National Waste Strategies
